Evidence Active incident

Preserve first. Change less than you think.

If you are dealing with an active incident, the instinct to reboot, wipe, reinstall or clean up can destroy evidence. Most of what an investigation needs is still on the machine right now—and only right now.

Line answered 24/7 · Response begins with preservation, not cleanup

01

Do now

Take these steps immediately.

  • Disconnect only when necessary to stop continuing harm
  • Photograph or record visible error messages and system state
  • Write down times and actions taken
  • Preserve affected devices when practical
  • Use a separate trusted device for sensitive communications
02

Avoid

These actions can destroy the evidence you need.

  • Do not wipe or reinstall yet
  • Do not repeatedly reboot
  • Do not run random cleanup tools
  • Do not send passwords, recovery keys or secrets through this site

Report an active incident

Tell us what is happening.

Call or email for the fastest response. The form is for cases where writing it down is easier than saying it—include times, what you noticed, and what has already been changed.